1. Introduction
We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users – in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to their use when you first visit our site.
Our website does not incorporate privacy controls. However, you can review our Cookie Policy to learn how to adjust or block cookies in your browser settings.
In this policy, “we”, “us” and “our” refer to Scruffy Dog Creative Group Ltd. For more information about us, see Section 9.
2. How We Use Your Personal Data
We may process the following types of personal data:
2.1 Usage data – includes IP address, location, browser type, operating system, referral source, page views and more. Collected via analytics for monitoring and improving our site. Legal basis: legitimate interests.
2.2 Account data – includes your name and email address. Used for operating the website, providing services, and communication. Legal basis: legitimate interests.
2.3 Profile data – includes name, address, phone number, email, profile photo, gender, date of birth, relationship status, interests, education, and employment. Legal basis: legitimate interests.
2.4 Service data – includes any personal data provided during the use of services. Legal basis: legitimate interests.
2.5 Publication data – any data posted for public viewing on our site or services. Legal basis: legitimate interests.
2.6 Enquiry data – data submitted when requesting information about goods/services. Legal basis: legitimate interests.
2.7 Customer relationship data – includes job title, contact details, employer, and related communications. Legal basis: legitimate interests.
2.8 Transaction data – includes contact, card, and payment details. Legal basis: contract and legitimate interests.
2.9 Notification data – data for email subscriptions. Legal basis: consent.
2.10 Correspondence data – includes communication content and metadata. Legal basis: legitimate interests.
2.11 General enquiry data – includes name, email, phone, budget, and message content. Legal basis: legitimate interests.
2.12 Legal data – any data processed for legal claims. Legal basis: legitimate interests.
2.13 Insurance/advice data – processed to manage risk and seek advice. Legal basis: legitimate interests.
2.14 Vital interest data – where needed to protect a person’s vital interests or comply with legal obligations.
2.15 Please do not supply another person’s data unless requested.
3. Providing Your Personal Data to Others
We may disclose your data to:
3.1 Our group companies, insurers, and advisers, where necessary.
3.2 Suppliers or subcontractors, if required.
3.3 Payment service providers, only as needed to process payments and refunds. Contact us for more details.
3.4 Third-party suppliers listed on our website, if you submit an enquiry. These parties will act as data controllers.
3.5 Legal authorities or other parties, where required by law or necessary for legal protection.
4. International Transfers
4.1 We do not operate facilities outside the EEA. Any transfers will be covered by standard data protection clauses approved by the European Commission.
4.2 Our website is hosted in the UK, which benefits from an adequacy decision under GDPR.
4.3 Please note that any data published on our website may be available globally, and we cannot prevent misuse.
5. Retaining and Deleting Personal Data
5.1 We retain personal data only as long as needed for its intended purpose.
5.2 Data will be kept for a minimum of 30 days and no more than 7 years.
5.3 In some cases, it is not possible to specify exact retention periods.
5.4 We may retain data where required by law or necessary to protect vital interests.
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 Check this page regularly. We may also notify you by email or via website messaging.
7. Your Rights
You have the right to:
7.1 (a) Access your data
(b) Rectify inaccurate data
(c) Request erasure
(d) Restrict processing
(e) Object to processing
(f) Data portability
(g) Complain to a supervisory authority
(h) Withdraw consent at any time
7.2 You can request confirmation of whether we process your data and access a copy (subject to rights of others).
7.3 You can rectify or complete inaccurate data.
7.4 You can request deletion of your data in some cases, unless exemptions apply.
7.5 You can restrict processing where accuracy is contested, or for legal claims.
7.6 You can object to processing based on public interest or legitimate interests.
7.7 You can object to direct marketing at any time.
7.8 You can request your data in a machine-readable format (under specific legal bases).
7.9 You can lodge a complaint with a data protection authority.
7.10 To exercise any of these rights, contact us via our website contact form.
8. Cookies
8.1 Cookies are small files stored by your browser. They can be persistent or session-based. Cookies do not usually identify you directly but may link to stored personal data.
8.2 We use cookies for:
(a) Authentication
(b) Status verification
(c) Personalisation
(d) Security
(e) Advertising
(f) Analytics
(g) Cookie preference storage
8.3 Third-party services, including Google Analytics, also use cookies. Google’s privacy policy: https://www.google.com/policies/privacy/
8.4 You can manage cookies in your browser settings:
8.5 Blocking cookies may impact site functionality.
9. Our Details
This website is operated by Scruffy Dog Creative Group Ltd.
9.1 Company registration: 07386246 (England and Wales)
9.2 Registered address and principal place of business:
Unit 5, Bow Enterprise Park,
Fittleton Gardens, London, E3 3TZ
9.3 You can contact us:
(a) By post: address above
(b) Via our website contact form
(c) By phone: +44 (0) 20 3468 4220
10. Data Protection Officer
10.1 Scruffy Dog Creative Group Ltd serves as our Data Protection Officer.
10.2 Contact details:
(a) By post: Unit 5, Bow Enterprise Park, Fittleton Gardens, London, E3 3TZ
(b) Via our website contact form
(c) By phone: +44 (0) 20 3468 4220
